Return policy
Return Policy
You have 30 days after your item arrives to request a return.
To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
How to start a return
Email us at returns@bewilder.club within 30 days of delivery. If your return is approved, we’ll send instructions on how and where to send your package. Items sent back without an approved return request will not be accepted.
We provide return shipping labels only for items that arrived defective or damaged. For items you no longer need, return shipping is your responsibility.
Damaged or incorrect items
Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us right away at returns@bewilder.club so we can make it right.
Non-returnable items
The following items are final sale and cannot be returned:
- Gently used camping gear
- Sale items
- Gift cards
- Custom products, including special orders and personalized items
If you have questions about a specific item, contact us before you buy.
Exchanges
To exchange an item, return the original first. Once your return is approved, place a new order for the item you want.
Refunds
We’ll let you know once we’ve received and inspected your return, and whether your refund is approved. Approved refunds go to your original payment method within 10 business days. Your bank or card company may take additional time to post it. If more than 15 business days have passed since your return was approved, contact us at returns@bewilder.club.
Questions
Email returns@bewilder.club with any return questions.
